Terms

I love clarity, you are doing business with ParmaCom, a 40 year old company where I am the only owner.
General Terms and Conditions of Business

§ 1 General
 
1.These General Terms and Conditions of Business (as amended) shall apply to business relationships of any kind between ParmaCom and the customer. Customers may be businesses or consumers. A consumer shall mean any natural person who concludes a legal transaction for purposes that can be primarily attributed neither to a trade nor a profession. A business shall mean a natural or legal person or a partnership with legal capacity which, in concluding a legal transaction, is acting in the exercise of its trade or profession.
2.The product display in the online store does not constitute a legally binding offer; instead it is merely a non-binding online catalogue of the range of products available. By clicking ‘Buy’, the customer makes a legally binding commitment to purchase the goods in the shopping basket. The customer shall receive an order confirmation immediately after  the order has been submitted. The sales contract shall only enter into effect upon receipt of our separate order confirmation. The contract is stored, and the order data and General Terms and Conditions are sent to the customer by email.
3.ParmaCom reserves the right to refuse to perform the service promised if it becomes apparent after concluding the Contract that the goods are not available although a corresponding contractual transaction has been concluded. In such a case,  the customer shall be notified immediately. Any considerations which have already been provided shall be reimbursed without delay. Further claims against ParmaCom are excluded.
4.The contractual language is Dutch or English.
5.When placing an order in the online store, the customer follows the technical steps as given by the Software.
 
§ 2 Delivery
 
1.If the customer is a business, delivery shall generally take place at the customer’s risk. This also applies for partial deliveries. If the customer is a consumer, the risk of accidental loss and accidental deterioration of the sold goods shall only pass to the customer upon  handover of the item, even in case of sales involving the carriage of goods. Handover shall be deemed to have taken place even if the buyer delays in accepting the goods. Delivery shall be to the delivery address specified by the customer.
2.All prices are cash prices and include  VAT plus any applicable charges for packaging and carriage.
§ 3 Warranty and compensation
 
1.Defects or any other damage caused by negligent or improper treatment of the goods, improper installation, the use of unsuitable accessories or changes made to the original parts by the customer or a third party not commissioned by Parma Beheer BV are not covered by the warranty.
2.Signs of wear and tear from normal use are also excluded from the warranty.
3.If the customer accepts the goods or the object of the order despite being aware of a defect, he/she shall only be entitled to assert  warranty claims to the extent described below if he/she has expressly reserved the right hereto in writing immediately after receiving the goods.
4.The warranty period for new items shall be 24 months.
5.Warranty formalities shall otherwise be carried out in congruence with the legal regulations.
 
§ 4 Closing provision
 
If any of these provisions cannot be applied for whatever reason, this shall not affect the validity of the remaining provisions.

Terms for returning products

Statutory right of withdrawal
 
1.Statutory right of withdrawal
If the customer is a consumer, he/she shall be entitled to withdraw from this Contract within fourteen (14) days without giving any reason for doing so.  The deadline for withdrawal shall be fourteen (14) days from the date on which the customer or a third party appointed by the customer, who is not the carrier, takes possession of the final goods delivered.
In order to exercise the statutory right of withdrawal, the customer must notify  us (Parma Beheer BV, Ommelanderdrift 41, 9781 LB, Bedum, The Netherlands. Tel: +31 625050255, Email: info@parma.be) of his/her decision to withdraw from this Contract in a clear declaration (e.g. by sending a letter by mail or email). The customer  may use the withdrawal form template attached for this purpose; however, this is not obligatory.
The withdrawal deadline shall be deemed to be met if the customer sends the communication concerning the exercise of the right of withdrawal before the expiry of the deadline.
2.Consequences of withdrawal
If the customer  withdraws from this Contract, we must reimburse any payments we have received from the customer, including delivery costs (excluding any additional costs incurred if the customer has selected a different type of delivery to the cheapest standard delivery option offered by us) without delay, but no later than  fourteen (14) days after the day on which we receive the notice of the customer’s withdrawal from this Contract. We will use the same payment method the customer used for the original transaction in order to provide the reimbursement, unless otherwise expressly agreed; under no circumstances will the  customer be charged a fee for this refund. We may withhold the reimbursement until we have received the returned goods or until the customer has provided proof that he/she has returned the goods, whichever is earlier.
The customer must return or hand over the goods to us without delay  and no later than fourteen (14) days from the date on which he/she notifies us of withdrawal from this Contract. The deadline is deemed to be met if the customer sends the goods before the expiry of the fourteen-day deadline. We shall bear the costs of returning the goods.
The customer shall only be liable for any diminished value of the goods if this loss in value is attributable to any use or handling of the goods which is not deemed necessary in order to verify the condition, features and functioning of the goods.
3.Exclusions from the  statutory right of withdrawal
The statutory right of withdrawal shall not apply in the following cases:
a.Delivery of goods which are not prefabricated and have been manufactured on the basis of a personal choice or according to customer specifications, or of goods which have clearly been tailored to the customer’s  personal requirements.
b.Delivery of computer software in sealed packaging if the seal has been removed after delivery.